FAQ's

 

Are your services free?
In most instances yes, as we are paid a finder’s fee by the supplier.

How long does it take to switch suppliers?
Switching suppliers can take between 5 to 6 weeks. If your current supplier objects to your transfer, or the new supplier does not have all the information they require this will delay the changeover.

Do I need to terminate my existing contract?
For business use - yes. Depending on your supplier notice can be anything up to 120 days prior to the renewal date. In all instances notice is required in writing. Check your terms and condition to establish what applies to you or call us for assistance.

If I change supplier will any of my supply equipment need to be changed?
No. Your gas and electricity will still be supplied to you through your existing equipment. However if you elect to take a Smart Meter supply option the supplier will need to change your meter.

How long are the prices online valid for?
Prices can change at any time. We would therefore recommend you order as soon as possible even though your start date can be up to 90 days in the future.

Is the MPAN the same as the S number?
Yes, MPAN stands for Meter Point Administration Number.

What is a MPRN?
This stands for Meter Point Reference Number. It is often abbreviated to MPR and is typically 7 to 10 digits long. You will find it on your gas bill.

How far in advance can I apply for a new contract?
Most of our suppliers will only accept an application up to 90 days before your renewal date whereas others will quote upto 130 days in advance. You can still send your current supplier a notice letter now and this will free you up to switch if you wish or stay with them nearer the time.

What do the stars on the results page mean?
It shows how that supplier is rated by customers. Click on the stars with your mouse for an explanation.
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What happens if I leave the premises?
You will need to notify your supplier in accordance with the terms and conditions of your contract. There should however be no financial penalty.

Who currently supplies my energy?
To find out who your gas supplier is, please call TRANSCO on               0870 608 1524         0870 608 1524. For electricity please see the table below.

 

Region

Distribution Company

MPAS Number

10 Eastern

EDF Energy

              0870 196 3082         0870 196 3082

11 East Midlands

Central Networks East

              0845 603 0618         0845 603 0618

12 London

EDF Energy

              0845 600 0102         0845 600 0102

13 North Wales, Merseyside

Manweb

              0845 270 9101         0845 270 9101

14 West Midlands

Central Networks

              0845 603 0618         0845 603 0618

15 North East

Northern Electric Distribution

              0845 601 3268         0845 601 3268

16 North West

United Utilities Electricity

              0870 751 0093         0870 751 0093

17 North Scotland

Scottish Hydro

              0870 900 9690         0870 900 9690

18 South Scotland

SP Distribution

              0845 270 9101         0845 270 9101

19 South East

Seeboard Power Networks

              0845 601 5467         0845 601 5467

20 Southern

Southern Electric

              0870 905 0806         0870 905 0806

21 South Wales

Western Power Distribution

              0845 601 5972         0845 601 5972

22 South West

Western Power Distribution

              0845 601 5972         0845 601 5972

23 Yorkshire

Yorkshire Electricity

              0845 330 0889         0845 330 0889